SHIPPING + RETURNS + PAYMENTS FAQs
PAYMENTS ACCEPTED: How can I pay for my order?
We accept payments from all major credit cards (Visa, MasterCard, American Express, Discover) as well as Paypal. We currently do not accept cash or checks for online sales.
SHIPPING: How long will my order take to arrive?
We make your order by hand! This means that usually your piece is made-to-order and takes a couple of days (1 to 10 days depending on in-stock items) usually to fabricate and then ships for FREE. In some cases, we are able to ship same-day so if you need something rushed, let us know by emailing us at info@meghanpatriceriley.com.
With order fabrication and shipping, U.S. orders should arrive within 6-10 business days and Canadian orders within 7-14 business days, and International orders 1-3 weeks.
All orders are shipped out via USPS Priority Mail and Global Priority. Other methods of shipping may require an additional charge.
How much is postage?
DOMESTIC ORDERS - We offer FREE shipping on USPS Priority Mail shipping.
We also offer UPS 2 Day shipping for $12 and UPS Overnight Shipping for $40 as well as a free local pickup or hand delivery option of $40 for local customers. Please note that this does not include fabrication time which runs 1 to 10 days depending on the order. If you have concerns about the ship date, please contact us at info@meghanpatriceriley.com to see order status. We make all your orders custom and have some pieces in-stock so please let us know if you have special shipping requests. THANK YOU!
INTERNATIONAL ORDERS are charged per item: $100 for orders under $100, $140 for orders under $200, $180 for for orders under $400, and $230 for orders over $400. DHL International shipping. Taxes and duties included.
We now offer a $25 rush order charge if you need your order shipped within 1-2 days of ordering.
Will I get a tracking number for my shipment?
Yes! You will receive a confirmation email with a tracking number about 2-5 business days after your order is placed. Make sure you also check your SPAM folder just in case our email gets stuck there.
Can I return or exchange an item I have ordered?
Approved returns are eligible for returns or exchange.
RETURNS must be made within 18 days of shipment of goods. For gifts, we accept returns for unworn, undamaged jewelry within 90 days of original purchase. THANK YOU!
How do I return or exchange an item I have ordered?
Please email us at: info@meghanpatriceriley.com for start your return. The item MUST be returned to MEGHAN PATRICE RILEY in perfect condition. You will receive a pre-paid USPS return mailing label after your return or exchange is authorized. Please note that initial shipping costs will not be refunded and will be deducted from your return. If you have issues with the Returns Portal, please email us at info@meghanpatriceriley.com for help.
If purchased at a market or pop-up, please email a copy of your receipt with a picture of the item you are returning! Email us at: info@meghanpatriceriley.com
How long will my return take?
Return processing takes up to 7-10 business days!
How do I prepare my return package?
Please use the MPR Return Mailing Label provided by emailing us at info@meghanpatriceriley.com or ship prepaid and insured with the package securely wrapped.